511 Introduction

What is 511?

511 is now considered to be America's traveler information number. The Federal Communications Commission designated 511 as the single traffic information telephone number for use by states and local jurisdictions on July 21, 2000. Since then, 27 states nationwide have launched 511 services to benefit travelers. Traveler information systems such as 511, help reduce travel times, decrease fuel consumption, and reduce the number of accidents, all acting to benefit regional economies. They even help cut down on vehicle emissions, thereby improving air quality. Eventually, those three easy-to-remember numbers should be available nationwide.

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What is 511 Massachusetts?

511 Massachusetts was launched on October 15, 2007 and provides real time traffic, transit, weather, construction, and event information for Eastern Massachusetts by simply calling 5-1-1 from your cell phone. It builds upon Massachusetts' highly successful travel information service, previously accessed through SmarTraveler *1 number. Under 511 Massachusetts, the structure and content of MassHighway's previous traveler information service was kept and the geographic coverage was increased (see 511 Coverage). Future enhancements to 511 Massachusetts are under development and will further assist travelers (see Future Enhancements).

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How many people call 511?

Since 1993, MassHighway's travel information service has delivered real time traffic and transit information to over 62 million callers. MassHighway anticipates that 511 Massachusetts will surpass its current system's 575,000 calls per month and continue to be one of the most successful travel information services in the nation.

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How do I access 511?

Cell Phone - Call 511
Land Line - Call 617-374-1234

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When can I reach 511?

Monday through Friday 5:30 am - 9 pm
Weekends & Holidays 10:00 am - 7 pm

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Who should use 511?

Commuters:

Avoid getting stuck in traffic congestion on your way home or to the office.
Call 511 to see if there are any traffic, transit, or weather problems that might affect your commute.

Local Residents:

Going to a Red Sox or Patriots game? Planning a shopping expedition? Call 511 to see if there are any traffic problems on your route.

Tourists:

Call 511 on the way to your destination or to the airport to see if there are any congested roads to avoid the hassle of being late.

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What does it offer?

Ease of use and convenience
Real-time and accurate, traffic, event and weather information
Information to help users make informed travel choices

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What does it cost to call 511?

Land line: Your regular cost to call the 617 area code applies.
Cell phone: counts against minutes, so it is "free" unless you exceed your allocation.
Pay phone: The cost to call the 617 area code applies.

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